Last updated: 21 September 2026
Processing time
Orders are checked and passed to the supplier within 1-3 business days of payment clearing. Orders placed at a weekend or on a public holiday start processing the next working day.
Delivery time
Once dispatched, most orders arrive within 7-20 business days. Items ship from different warehouses, so each product page shows its own estimated delivery date for that item. Delivery times are estimates provided by the carrier and are not guaranteed. Peak season and weather can add time.
Several parcels for one order
We work with more than one supplier, so items in the same order may ship separately and arrive on different days. You are not charged more than once for delivery when that happens.
Shipping cost
The exact delivery charge for your address is calculated at checkout before you pay.
Tracking
You get a tracking number by email as soon as a parcel is dispatched. Tracking can take a few days to show its first scan. You can also check progress on our order tracking page.
Customs, duties and taxes
International orders may attract import duties, taxes or customs handling fees charged by your country. These are not included in our prices and are payable by you. We cannot mark parcels as gifts or understate their value.
Wrong or incomplete addresses
Please check your delivery address carefully. If a parcel is returned to the supplier because the address was wrong or nobody could accept it, we will refund the goods but not the original delivery cost, and a redelivery is charged again.
Late, lost or damaged parcels
If tracking has not moved for 10 business days, or a parcel arrives damaged, email us within 30 days of the expected delivery date with your order number and, for damage, a photo. We will replace the item or refund you in full.
Where we ship
The destinations we can deliver to are the ones offered at checkout. If your country is not listed, we cannot currently ship there.
Contact
[email protected] – we reply within 1 business day.